About Alarms and Emergencies
A burglar alarm is triggered when the motion detector senses motion while the System is armed.
A panic alarm is triggered when a Panic button is pressed manually.
What Happens When the LaserShield® Alarm Sounds:
A 105-decibel siren sounds and will automatically turn off and reset after 5 minutes. The System will remain armed and will continue to watch for another sign of intrusion. If a second intrusion is detected the System will trigger the siren for an additional 5 minutes before resetting. The System will not trigger again until you disarm which resets the MAU to receive more alarms.
This feature is called the swinger shutdown, and is effective in reducing false alarms.
The Panic Button -How to Signal an Emergency
You can signal an emergency which will set off your siren and dial RRMS (if you have activated monitoring) from your Keychain Remote, the MAU or any WDU.
MAU - press RED Panic Button on top of unit until the siren sounds.
Wireless Detection Units - press RED Panic Button on top of unit until the siren sounds.
Keychain Remotes - Press BOTH ARM and DISARM BUTTONS at the same time until the siren sounds
Do not leave your phone off the hook. If a phone is off the hook, the System will not be able to contact the Monitoring Service to report an alarm signal.
Canceling an Accidental Alarm
To disarm your System if it was triggered by mistake:
Disarm the alarm using your Keychain Remote.
Prepare to give your Passcode when RRMS phones to verify the alarm.
Intrusion or Real Emergency Your alarm is treated as a genuine and real emergency if:
You do not disarm the System. RRMS cannot contact you at your premises to cancel the alarm.
RRMS cannot confirm your identity with your 5 digit Passcode.
When you incorrectly enter your passcode two times in a row when RRMS phones to verify an alarm signal.
When an Alarm Signal is Received RRMS will:
Electronically phone the premises of the alarm to attempt to verify a real emergency and thus avoid a false alarm dispatch. This call is usually received within 30 seconds of the siren activation.
If someone at the premises does not use the 5 digit Passcode from your emergency card to cancel the alarm, a live operator will attempt to notify to notify the appropriate authorities or Responsible Parties.
As the live operator contacts the authorities, RRMS will phone you and/ or a Responsible Party that you have designated on your Rapid Response Information Form.
Important-If after 60 seconds you have not been contacted by RRMS and the alarm activation was accidental, contact Customer Care immediately. You may not have heard the phone over the alarm siren and law enforcement may have been notified.
24/ 7 monitoring is an important precaution as a method to notify and deter you from walking in on an intruder or dangerous situation. In some cases, law enforcement may remain at the location until the location can be secured, or until a responsible party arrives to relieve them. Notification is also an important precaution to avoid leaving a premise with a broken door or window vulnerable to vandalism, weather, and other unwanted intruders.
Note-You may update your emergency contact information at anytime using the Internet or by contacting Customer Care. Remember, you may require a police permit to qualify for law enforcement response. In some areas law enforcement will not respond to private alarms.
Check with local authorities regarding law enforcement response to Alarm Systems.
Do not call 911 for this information.
Avoid any potential false alarm fines: Only press the Panic Button if there is an actual emergency situation.
Some communities may charge a fee for each time law enforcement officers are dispatched for a false alarm.
Turning off the siren WITHOUT the Keychain Remote, Using a Tap Count on the Master Alarm Unit
If your siren is sounding and you cannot turn the siren off, you can use the Tap Count feature to silence the siren. Locate your Tap Count number printed on your LaserShield® Emergency Card. Go to the Master Alarm Unit and tap the On/ Off button the same number of times equal to your Tap Count Number, and then press the MAU Panic Button to silence the siren.
For example -if your Tap Count number is 7, then press the ON/ OFF button 7 times, and then press the Panic button on the MAU.
If you forget how many times you have pushed the ON/ OFF button, pause for one second and the Master Alarm Unit will verbally announce the number of taps you have entered. If you pause for 5 seconds or more between taps during the count, you must start over.
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About Monitoring
LaserShield's best protection comes from around the clock 24/7 professional monitoring provided by Rapid Response Monitoring Service*
About Rapid Response Monitoring Service
- One of America’s biggest and best alarm monitoring companies, providing monitoring for hundreds of thousands of homes, offices, businesses and government installations in all 50 states.
- Certified by The Department of Defense and the New York Fire Department.
- RRMS' highly trained professionals use advanced monitoring technology and a state-of-the-art communications system to assure you of fast, efficient alarm notification.
*requires activation and a monthly monitoring fee of $19.95. The Rapid Response Monitoring Service is offered at a great discount compared to major brand professional monitoring providers. The savings during the first year of monitoring service often pays for the entire cost of a LaserShield system and those savings go on year after year. In addition, several of our retailers offer special introductory promotions to Rapid Response that increase your savings even further. If you aren't 100% satisfied with the performance of the Rapid Response Monitoring Service and don't believe it to be the highest quality service available, you can cancel your service at any time. We're certain you'll find it the most valuable aspect of your security.