Terms and conditions
LaserShield Protection Plan Activation
You acknowledge that Rapid Response Monitoring, Inc. is not willing to enter any agreement, express or implied, to provide monitoring and other security services except pursuant to all of the terms and conditions set forth in the Rapid Response Monitoring Agreement. Rapid Response Monitoring disclaims all representations, warranties, and liability, express or implied, in connection with the provision of its services other than in accordance with all of the terms and conditions set forth in the Rapid Response Monitoring Agreement, which follows:
RAPID RESPONSE MONITORING SERVICE (RRMS) AGREEMENT
THIS AGREEMENT is made as of the date we start Monitoring Service, by and between Rapid Response Monitoring Services, Inc., a corporation, herein (“RRMS”), and the person signing this Agreement.
YOU HAVE PURCHASED THE LASERSHIELD® SECURITY SYSTEM (the “System”) IDENTIFIED BELOW. THIS AGREEMENT PROVIDES FOR MONITORING (THE “MONITORING SERVICE”) OF YOUR SYSTEM. THIS AGREEMENT HAS BEEN WRITTEN IN PLAIN LANGUAGE SO IT WILL BE EASY FOR YOU TO UNDERSTAND. RRMS IS SOMETIMES REFERRED TO AS “WE”, “US” OR “OUR”, AND CUSTOMER IS SOMETIMES REFERRED TO AS “YOU” OR “YOUR”. YOU ACKNOWLEDGE THAT THIS AGREEMENT WAS NEGOTIATED SOLELY BY USE OF THE INTERNET, TELEPHONE AND/OR MAIL OR FAX AND WAS NOT SOLICITED IN YOUR HOME OR OTHER PREMISES.
YOU REPRESENT AND WARRANT THAT THE PERSON SIGNING THIS AGREEMENT IS OVER THE AGE OF 18 AND WILL BE THE PERSON ACTUALLY USING THE SYSTEM AND OUR SERVICE, OR IS AUTHORIZED TO SIGN THIS AGREEMENT AS THE AGENT OF THE PERSON(S) WHO WILL ACTUALLY USE THE SYSTEM AND OUR SERVICE. IF ANYONE OTHER THAN BUYER IS THE USER OF THE SYSTEM (THE ÒUSERÓ), SUCH USER IS A THIRD PARTY BENEFICIARY TO THIS AGREEMENT AND IS BOUND BY ALL OF THE TERMS HEREIN, INCLUDING RRMS’S DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY.
The system to be monitored by under this Agreement is the LaserShield® Instant Security System, including a Master Alarm Unit, which links wirelessly to LaserShield® Keychain Remotes, and Wireless Detection Units. The LaserShield® Master Alarm Unit (MAU) requires an AC Power Connection, and a functional Telephone Connection to function properly.
YOU UNDERSTAND, ACKNOWLEDGE AND ACCEPT THAT THE SYSTEM IS DESIGNED TO WORK EXCLUSIVELY WITH THE HARDWARE AND SOFTWARE OF RRMS, AND MAY NOT WORK WITH EQUIPMENT OR SOFTWARE USED BY OTHER ALARM COMPANIES OR MONITORING CENTERS.
The municipality, city or county in which your business or home is located may require that you obtain a permit for the use and monitoring of the System. Local authorities may not respond to alarm notifications until all permits or licenses for use and monitoring of the System have been obtained, and therefore RRMS may not be able to offer complete Monitoring Services until you have obtained at your sole expense all necessary permits or licenses, and provided RRMS with the license or permit number(s). See the LaserShield® Owner’s Manual.
During the term of this Agreement we will monitor data received at our monitoring facility from the System in accordance with the provisions set forth herein. You are solely responsible for installing and connecting the System. MONITORING SERVICES WILL NOT BEGIN AND WE WILL HAVE NO OBLIGATION TO NOTIFY THE APPROPRIATE AUTHORITIES OR OTHER PERSONS ON YOUR INFORMATION FORM UNTIL WE HAVE RECEIVED AND PROCESSED (1) A COMPLETE COPY OF THIS AGREEMENT (INCLUDING ALL REQUIRED CUSTOMER INFORMATION) UNMODIFIED AND SIGNED BY YOU; AND (2) ACCEPTABLE TEST SIGNALS FROM THE SYSTEM. IF YOU HAVE ANY QUESTIONS ABOUT ANY OF THE TERMS OF THIS AGREEMENT, THE SYSTEM OR OUR SERVICE PLEASE CALL OUR REPRESENTATIVES AT THE LASERSHIELD SYSTEMS, INC. CUSTOMER CARE CENTER AT 1-800-ALARM55. INSTRUCTIONS ON THE USE OF THE SYSTEM ARE CONTAINED IN THE OWNER’S MANUAL PROVIDED WITH THE SYSTEM.
2a. PRICE; PAYMENT AND TERM.
SERVICES FEE; TERM. FOR MONITORING SERVICES YOU WILL PAY US $ 24.95 PER MONTH, PLUS ANY APPLICABLE SALES, USE OR OTHER TAX, PAYABLE MONTHLY IN ADVANCE BY AUTOMATIC CREDIT CARD. THIS IS A 6 MONTH AGREEMENT AND WILL AUTOMATICALLY CONTINUE ON A MONTH-TO-MONTH BASIS THEREAFTER UNLESS CANCELED BY EITHER OF US ELECTRONICALLY OR IN WRITING AT LEAST FIVE (5) DAYS BEFORE THE END OF ANY TERM. You agree that if you cancel the credit card authorization, or payment under your credit card is denied, refused or otherwise dishonored, or you otherwise do not pay the Monitoring Services fee when due, that we may suspend or terminate all services, terminate this Agreement and charge your credit card and bill you for all services provided through the termination date.
2b. INCREASE IN MONITORING SERVICES FEE.
YOU ACKNOWLEDGE THAT THE MONITORING SERVICES FEE MAY BE INCREASED AT ANY TIME UPON THIRTY (30) DAYS NOTICE TO YOU AND THAT ANY ADDITIONAL OR INCREASED TAXES, LICENSES, PERMITS, FEES OR CHARGES WHICH MAY BE CHARGED TO US BY ANY UTILITY OR GOVERNMENTAL AGENCY RELATING TO THE OPERATION OF THE SYSTEM OR THE MONITORING SERVICES SHALL BE PAID BY YOU.
3. OUR LIMITED LIABILITY.
THE MONITORING SERVICES DO NOT PROVIDE FOR RESPONSE IN THE EVENT OF A FIRE OR MEDICAL EMERGENCY. WE DO NOT WARRANT THAT THE MONITORING SERVICES OR THE SYSTEM WILL ALWAYS DETECT, OR HELP PREVENT, OR MITIGATE THE CONSEQUENCES OF, ANY BURGLARY, HOLD-UP OR OTHER SUCH EVENT. YOU ACKNOWLEDGE AND AGREE THAT WE HAVE MADE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER, INCLUDING WITHOUT LIMITATION, THE MONITORING SERVICES OR THE CONDITION OF THE SYSTEM, ITS MERCHANTABILITY OR ITS FITNESS FOR ANY PARTICULAR PURPOSE, NOR HAVE YOU RELIED ON ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED. YOU SPECIFICALLY ACKNOWLEDGE, ACCEPT AND AGREE TO THE LIMITATION OF LIABILITY AND INDEMNIFICATION/SUBROGATION PARAGRAPHS HEREOF, WHICH LIMIT OUR LIABILITY IF YOU OR ANYONE ELSE SUFFERS ANY HARM (DAMAGE OR LOSS OF PROPERTY, PERSONAL INJURY, OR DEATH) BECAUSE WE WERE NEGLIGENT, CARELESS, ACTED IMPROPERLY OR FAILED TO PROPERLY PERFORM OUR DUTIES UNDER THIS AGREEMENT. YOU ACKNOWLEDGE THAT YOU HAVE HAD THE OPPORTUNITY TO TALK TO US ABOUT THESE LIMITATIONS AND YOU KNOW THAT YOU MAY OBTAIN A HIGHER LIMITATION OF OUR LIABILITY UNDER THE LIMITATION OF LIABILITY SECTION (SECTION 10), BY PAYING AN ADDITIONAL SERVICES FEE TO US. YOU AGREE THAT IN THE EVENT YOU ELECT TO OBTAIN A HIGHER LIMITATION, THIS WILL IN NO WAY BE INTERPRETED TO HOLD US AS AN INSURER.
I HAVE READ AND I AGREE TO SECTION 3
4. MONITORING SERVICE; CONSENT TO RECORD CONVERSATIONS.
When the System is connected to your telephone system, it is capable of using the telephone network to communicate to our monitoring facility. When data representing an intrusion (burglary) or holdup/panic is processed in our monitoring facility, we will make reasonable efforts to call the telephone numbers of the Responsible Authority and the first person available, designated as a Responsible Party, either in person or by leaving a message with a telephone answering service or any mechanical, electrical, electronic or other technology permitting the recording of voice or data communications as designated on your information form (“Monitoring Services”). In an effort to reduce false alarms, RRMS may, in its sole discretion and without any liability, first call you or your premises as frequently as we deem appropriate to determine if an actual emergency exists before calling the Responsible Authority or persons on your information form. If we receive an abort code or oral advice to disregard the receipt of the data or believe in our sole and absolute discretion that no actual emergency exists, we may choose, in our sole discretion and without any liability, not to call the Responsible Authority or persons on your information form. Attempted notification to you at your premises of non-emergency trouble signals, such as a low battery condition, is made on a non-priority basis and usually either by fax, mail, or email. You, for yourself and as the authorized representative of all others in your premises, hereby consent to our recording, reviewing, copying, disclosing and using all telephone conversations with RRMS. We may discontinue any particular form of response if required to do so by any governmental authority or insurance interest. You acknowledge and agree that all monitoring software, computer codes and monitoring information remain our sole and exclusive property and that you have no rights in any of the foregoing.
5. TRANSMISSION LINES.
5.1 Standard Telephone Service. The System sends data to the RRMS over your regular telephone service. You will pay for all telephone charges including any installation fee for a special jack to connect the System to your telephone service. We recommend the use of an RJ31X or equivalent telephone jack to give the System priority over other telephones in your premises, HOWEVER, WHEN THE SYSTEM IS ACTIVATED, YOU WILL BE UNABLE TO USE YOUR TELEPHONE TO MAKE OTHER CALLS (SUCH AS CALLS TO THE 911 EMERGENCY OPERATOR), DURING THE TIME THE MASTER ALARM UNIT IS COMMUNICATING A SIGNAL TO RRMS, AND THEREFORE, YOU MAY WISH TO HAVE THE SYSTEM CONNECTED TO A SECOND TELEPHONE LINE. If your telephone is out of order, placed on vacation status or otherwise not working, signals cannot be transmitted to RRMS and we will not know of the telephone service problem. 5.2 Sparrow (Internet) Service. The System sends data to RRMS using your home computer system and the Internet and is not connected to your regular telephone service. You must provide and maintain a functioning Internet connection and access to your home computer system by either connecting the Sparrow directly to an Ethernet port on either your computer, router or home computer network. See the Sparrow Quick Start Guide for more details. 5.3 Cyclone (Cellular) Service. The System sends data to RRMS using the cellular network and is not connected to your regular telephone service. Certain User call features require that the MAU be connected to a landline telephone service and will not work with Cyclone service. See the Cyclone Quick Start Guide for more details. 5.4 Transmission Limitations. For regular telephone service, the use of DSL, VoIP or other broadband telephone service may prevent the System from transmitting alarm signals to RRMS and/or interfere with the telephone line-seizure feature of the System. DSL or other broadband telephone service should be installed on a telephone number that is not used for alarm signal transmission. IMMEDIATELY AFTER THE INSTALLATION, MODIFICATION OR REPAIR OF DSL, VoIP OR OTHER BROAD BAND SERVICE YOU MUST TEST THE SYSTEM’S SIGNAL TRANSMISSION WITH US. For Sparrow and Cyclone services, you must provide primary and secondary telephone response numbers which RRMS may call to provide the monitoring service described in the Monitoring Agreement. The use of Internet or cellular service may be regulated by the applicable State and federal laws and agencies, and changes in rules, regulations and policies may necessitate discontinuing such transmission facilities. Transmissions may be impaired or interrupted by mis-configuration of your computer system or network, loss of Internet or cellular service, atmospheric conditions, including electrical storms, power failures, or other conditions and events beyond our control. RRMS makes no representations or warranties as to how fast a signal will be received at the monitoring facility, because signal transmission speed may be adversely affected by Internet, cellular or landline system traffic or other causes beyond RRMS’s control.
6. FALSE ALARMS.
You agree that you and others using the System will use it carefully so as to avoid causing false alarms. False alarms can be caused by severe weather or other factors. If, in our sole discretion, we receive too many false alarms, that will constitute a breach of this Agreement by you, and we may suspend or terminate Monitoring Services and terminate this Agreement. If a false alarm fine or penalty or a response fee is charged to you or us by any governmental agency, you will pay the charge or reimburse us as the case may be, and you authorize us to charge your credit card for repayment of false alarm charges we pay with respect to your System. DELIBERATELY ACTIVATING A FALSE ALARM WHICH RESULTS IN THE DISPATCH OF THE POLICE OR OTHER PUBLIC PERSONNEL MAY BE A CRIME.
7. CUSTOMER’S DUTIES.
You will instruct all other persons who may use the System on its proper use. You will obtain at your sole cost and keep in effect continuously all permits and licenses that may be required for the operation or monitoring of the System. You will legibly complete and give us an information form, which will include the name, telephone number and relationship of each person we may call in the event we believe there is an emergency at your premises, and other information we may require. You will notify us in writing of any changes in the persons or telephone numbers on your information form. You agree that we may disclose the information on the information form to any governmental agency having jurisdiction over the use, operation or monitoring of the System.
8. SUSPENSION OR TERMINATION OF SERVICES OR THIS AGREEMENT.
You understand and agree that we may terminate or suspend Monitoring Services for any reasonable reason, including without limitation or example, (a) strikes, severe weather, earthquakes or other such events which affect the operation of our monitoring facility; (b) there is an interruption or unavailability of the telephone or other transmission service between the System and RRMS; (c) you do not make any payment when due; (d) it is impractical for us to provide Monitoring Services; (e) you become a debtor in a bankruptcy (or state equivalent) proceeding. In the event that this Agreement is terminated or Monitoring Services are suspended or terminated for any reason, you agree to immediately disconnect the System from the telephone line. Upon termination of this Agreement or suspension or termination of Monitoring Services for any reason, we may, without further notice or any liability, remotely disable, disconnect or block the System from communicating with the monitoring facility. In the event Monitoring Services are suspended or terminated or this Agreement is terminated for any reason, you agree that we may charge your credit card as more fully set forth on the front of this Agreement. In addition, if you fail to make any payment when due we may suspend or terminate Monitoring Services and terminate this Agreement. If Monitoring Services are suspended because you have failed to make any payment when due, and you ask us to reactivate the System, you will pay, in advance, our then prevailing re-connection fee. You authorize us to investigate your credit record, and to report your payment performance under this Agreement to credit agencies and credit reporting services.
9. ASSIGNEES AND SUBCONTRACTORS.
We may freely transfer or assign this Agreement without notice to you and, upon transfer or assignment, we are hereby released from any and all claims, suits, liabilities, losses, damages, costs and expenses (collectively, “Claims”) arising out of or from, in connection with, as a result of, or related to this Agreement. You may not transfer or assign this Agreement to someone else (including someone who purchases or rents your premises) unless we pre-approve the transfer in writing, which approval shall be in our sole and absolute discretion. We may use subcontractors (including LaserShield or any independent monitoring center) to provide Monitoring Services, billing and payment receipt processing, collections, and customer care, and this Agreement, and particularly, but without limitation, The Limit of Liability Section (SECTION 10) and the Third Party Indemnification Section (Section 17), shall apply to them and the services they perform, and protects them in the same manner as it applies to and protects us.
10. RRMS IS NOT AN INSURER; LIMITATION OF LIABILITY.
You acknowledge, understand and agree that: (a) we are not an insurer of your premises, property or the personal safety of you or any other persons; (b) you agree to and are solely responsible to provide (i) life, health and disability insurance for yourself and persons who use the System, and (ii) proper and adequate insurance on your premises and its contents; (c) the amount you pay to us is based only on the cost of the Monitoring Services we provide and not on the value of your premises or its contents; (d) Monitoring Services may not always be performed properly for various reasons, including our negligence; (e) it is difficult to determine in advance the value of the property that might be lost, stolen or destroyed if Monitoring Services are not performed properly; (f) it is difficult to determine in advance whether or how fast the Responsible Authorities, police or others would respond to notice of an alarm signal; (g) it is difficult to determine in advance what portion, if any, of any property loss, personal injury or death would be proximately caused by our failure to properly perform Monitoring Services, or our negligence. THEREFORE YOU AGREE: Even if a court decides that our breach of this Agreement or any other duty we may have to you or to others in your premises including, without limitation or example, our negligence, caused or allowed any harm or damage (whether property damage, personal injury or death) to you or any other person, you agree that our liability shall be limited to $1,500.00 and this shall be your sole remedy regardless of what legal theory (including, without limitation or example, negligence, breach of contract, breach of warranty or product liability) is used to determine that we were liable for the harm, damage, injury, death or loss. YOU MAY OBTAIN A HIGHER LIMITATION OF LIABILITY. If you wish, you may obtain from us a higher limitation of liability for an additional periodic charge. If you elect this option, we will attach a rider to this Agreement which will set forth the amount of the limitation of liability and the amount of the additional charge, which charge may change in the future. Agreeing to the higher limitation of liability shall in no way be interpreted to hold us as an insurer.
I HAVE READ AND I AGREE TO SECTION 10
11.THIRD PARTY INDEMNIFICATION AND SUBROGATION.
If anyone other than you asks us to pay for any harm or damages (including property damage, personal injury or death) arising out of or from, related to, in connection with or resulting from (i) our breach of this Agreement or any other duty we may have to any such person, (ii) our negligence, (iii) any other improper or careless activity of ours in the performance of Monitoring Services or any other services, or (iv) a claim for indemnification or contribution, you will pay us (a) any amount which a court orders us to pay or which we reasonably agree to pay to any such person, and (b) the amount of our reasonable attorneys’ fees and any other losses or costs that we may pay or incur in connection with the investigation and defense of any claim by any such person for the harm or damages. You hereby waive subrogation of your insurance company and release and discharge us from any claims of any parties suing through your authority or in your name, such as your insurance company, and you agree to defend (with an attorney of our choice), indemnify and hold us harmless against any such claim. You will notify your insurance company of this release. You release us for all claims covered by your insurance, including deductibles and under insurance.
I HAVE READ AND I AGREE TO SECTION 11
12. LIMITATION ON LAWSUITS; WAIVER OF JURY TRIAL.
Both RRMS and you agree that no law suit or any other legal proceeding arising out of or from, in connection with, as a result of, or related to this Agreement or our negligence shall be brought or filed more than one (1) year after the incident giving rise to the claim occurred. YOU AND RRMS AGREE THAT ANY SUIT ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT MUST BE BROUGHT EXCLUSIVELY IN THE STATE COURTS OF RECORD FOR ONONDAGA COUNTY NEW YORK OR IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF NEW YORK. IN ADDITION, WHERE PERMITTED BY LAW, ANY SUCH LEGAL PROCEEDING SHALL NOT BE HEARD BEFORE A JURY. TO THE EXTENT PERMITTED BY LAW, EACH PARTY GIVES UP ANY RIGHT TO A JURY TRIAL. IF YOU BRING AN ACTION IN CALIFORNIA, YOU AGREE THAT ANY SUCH ACTION WILL BE SETTLED BY A REFERENCE PROCEEDING IN THE COUNTY WHERE YOUR RESIDENCE OR BUSINESS IS LOCATED IN ACCORDANCE WITH THE PROVISIONS OF SECTIONS 638, ET SEQ AND 641 THROUGH 645.1, AND OF THE CALIFORNIA CODE OF CIVIL PROCEDURE, OR THEIR SUCCESSOR SECTIONS, WHICH SHALL CONSTITUTE THE EXCLUSIVE REMEDY FOR THE RESOLUTION OF ANY CONTROVERSY, DISPUTE, OR CLAIM CONCERNING THIS AGREEMENT, INCLUDING WHETHER SUCH CONTROVERSY, DISPUTE, OR CLAIM IS SUBJECT TO THE REFERENCE PROCEEDING. THE REFEREE SHALL BE APPOINTED TO SIT AS A TEMPORARY JUDGE WITH ALL OF THE POWERS OF A TEMPORARY JUDGE AUTHORIZED BY LAW. IN THE EVENT THAT THE ENABLING LEGISLATION, WHICH PROVIDES FOR THE APPOINTMENT OF A REFEREE IS REPEALED AND NO SUCCESSOR STATUTE IS ENACTED, ANY DISPUTE BETWEEN THE PARTIES THAT WOULD OTHERWISE BE DETERMINED BY A REFERENCE PROCEDURE HEREIN, WILL BE RESOLVED AND DETERMINED BY BINDING ARBITRATION. THAT ARBITRATION WILL BE CONDUCTED BY A RETIRED JUDGE OF THE SUPERIOR COURT IN ACCORDANCE WITH SECTION 1280 TO 1294.2 OF THE CALIFORNIA CODE OF CIVIL PROCEDURE, AS AMENDED FROM TIME TO TIME.
13. ENTIRE AGREEMENT; CHOICE OF LAW; TIME OF THE ESSENCE.
The entire and only agreement between you and us is written in this Agreement. It replaces any earlier oral or written understandings or agreements. It may only be changed by a written agreement signed by you and us. IT MAY NOT BE CHANGED BY ANY ORAL STATEMENTS OR REPRESENTATIONS MADE BY OUR AGENTS OR REPRESENTATIVES, OR THE RETAIL OUTLET WHO SOLD YOU THE SYSTEM. If you have given or ever give us a purchase order for the Monitoring Services that provides for different terms than this Agreement, the purchase order shall be void and this Agreement will govern exclusively. If any provision of this Agreement is found to be invalid or illegal by a court, the balance of the Agreement shall remain in full force and effect. You agree that monitoring services are performed in New York, and the laws of New York shall govern this Agreement without reference to its conflicts of law rules or any rule of contract construction, which construes any ambiguity or interpretation against the drafter. The time periods in this Agreement must be strictly complied with.
14. MOVING THE SYSTEM.
If you move from your premises and reinstall the System at your new home or business, we must receive (a) a new fully completed and legible information form,
(b) written notice of the new address of your premises (which you acknowledge and agree is a ratification of this Agreement), and (c) acceptable test signals from the System as conditions of our duty to perform Monitoring Services of the System. If you fail to fully comply with the requirements of the preceding sentence, you understand that the monitoring facility will not properly respond to data received from the System and you understand and agree we are released from all Claims arising out of or from, related to, in connection with or resulting from any failure, inadequate or improper response, conduct or omission to data received from the System, including due to our negligence.
15. ELECTRONIC MEDIA.
You agree that we may scan or otherwise convert this Agreement into an electronic and/or digital media format, and that a copy of this Agreement or the electronic data file produced from any such electronic or digital media format may serve and be given the same legal force and effect as the original.
16. KANSAS MODIFICATION.
If you are a Kansas consumer, as that term is defined in the Kansas Consumer Protection Act, nothing in this Agreement shall be construed to exclude, modify or otherwise limit either the implied warranties of merchantability or fitness for a particular purpose, or any remedy provided by law for a breach of these warranties.
17. STATE LICENSING.
IN CALIFORNIA, ALARM COMPANY OPERATORS ARE LICENSED AND REGULATED BY THE BUREAU OF SECURITY AND INVESTIGATIVE SERVICES, DEPARTMENT OF CONSUMER AFFAIRS, SACRAMENTO, CALIFORNIA 95814. IN TEXAS, RRMS’S OPERATING LICENSE IS ISSUED BY THE TEXAS BOARD OF PRIVATE INVESTIGATORS AND PRIVATE SECURITY AGENCIES, P. O. BOX 13509, CAPITOL STATION, AUSTIN, TEXAS 78711, (512) 475-3944. OUR OTHER LICENSES ARE:
Alabama: 440; Arkansas: E 2004 0004; California: ACO 5498; Connecticut: 106120; Florida: EF0000964; Illinois: 127-001246; KY-Louisville-Jefferson County: 328; Oklahoma: 648; Oregon: 0183; Rhode Island: 5875; Tennessee: 834; Texas: B09590; Texas – Fire: ACR-2020; Virginia: 11-2850
The person entering into the Rapid Response Monitoring Service Agreement must be the person who will actually use the unit. If you are purchasing the unit for someone else (for example, a family member who does not live with you), you cannot enter into the electronic Rapid Response Monitoring Service Agreement. Please call our customer care center at 1-866-618-4336 for further assistance.
Before clicking the I agree button you must check that you have read and agree to sections 3 (RRMS limited liability), 10 (RRMS not an Insurer Limitations and Liability, and 11 (third party indemnification), which limits RRMS liability.